Refund Policy
The Digital ROI is committed to delivering high-quality, custom-tailored technology and digital marketing solutions to our clients. Our refund policy is designed to be transparent and fair, reflecting our values of strong commitment, on-time delivery, and quality service.
Services Offered
Our expertise spans a wide range of services including Website Development, Software Development, App Development, Social Media Marketing, Content Creation, Facebook & Google Ads, SEO, and WhatsApp Automation.
Customization and Project Duration
Each project we undertake is highly customized to meet the unique requirements of our clients. Due to the bespoke nature of our services and the varying project durations, we approach each project with flexibility and dedicated attention.
Payment Structure
We operate on a monthly package system, requiring 50% payment upfront and the remaining 50% at the end of the month. This payment structure is established to ensure a mutual commitment to the project and its successful completion.
Refund Policy
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Initial Payment: The initial 50% payment is non-refundable. It covers the initial costs associated with the commencement of the project, including research, planning, and resource allocation.
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Cancellation by Client: If a client decides to cancel a project before its completion, no refunds will be issued for the work already done. However, the client will not be required to pay the remaining 50% if the cancellation occurs before the end of the month.
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Non-Delivery or Delay: In the unlikely event of non-delivery or significant delay attributable to The Digital ROI, clients may be eligible for a partial refund. This will be evaluated on a case-by-case basis, considering the work completed and the reasons for non-delivery or delay.
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Quality of Service: We stand by our commitment to quality. If there are any concerns regarding the quality of our delivered services, we urge clients to contact us immediately. We will endeavor to resolve these concerns and, if applicable, discuss potential compensation.
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Exceptions: Any exceptions to this policy will be considered on a case-by-case basis, taking into account the specific circumstances of the project.
Dispute Resolution
We value our client relationships and aim to resolve any disputes amicably. Clients are encouraged to reach out to us directly for any concerns related to refunds or services provided. We are committed to finding a fair and reasonable solution.
Contact Information
For refund requests or to discuss any aspects of our Refund Policy, please contact us at [contact details]. We will respond promptly and work diligently to address your concerns.
Policy Updates
The Digital ROI reserves the right to modify this Refund Policy at any time. We recommend clients review the policy periodically to stay informed of any changes.
Acknowledgment and Acceptance of Terms
By engaging the services of The Digital ROI, clients are understood to have read, understood, and agreed to the terms and conditions outlined in this Refund Policy.